Here's something we tell customers all the time: if your soft magnetic lashes aren't working, it's rarely the lashes. It's usually a technique, preparation, or a simple fix you haven't tried yet.

Soft magnetic lashes are actually pretty forgiving. The technology is solid. When something goes wrong, there's almost always a clear reason—and a clear solution.

This guide covers every common problem we've seen in thousands of customer conversations. Each issue includes why it happens and exactly how to fix it.

Let's get your lashes working.

Problem 1: Lashes Keep Sliding or Falling Off

Why This Happens

The #1 reason: Misalignment. The top and bottom strips aren't connecting properly, so the magnetic hold is weak.

Other common causes:

• Natural lashes are oily or have makeup residue.
• Magnets are dirty (oils reduce magnetic force)
• The lash band is sitting on the skin instead of the lash line.
• Natural lashes are too sparse to create a good "sandwich."
• One strip is upside down or reversed

How to Fix It

Step 1: Check your prep

• Remove all eye makeup, especially mascara and eyeliner.
• Clean natural lashes with oil-free cleanser
• Let dry completely—moisture is the enemy of magnetic hold

Step 2: Clean the magnets

• Remove lashes from eyes.
• Wipe each magnet with a cotton swab dipped in micellar water or alcohol.
• Dry thoroughly with a clean swab.
• Try the application again.

Step 3: Check alignment

• Hold the top strip above your eye where it should sit.
• Hold the bottom strip below.
• Look in the mirror—magnets should be directly above/below each other.
• If they're offset, adjust your positioning.

Step 4: Verify you're not mixing up strips

• Each eye has specific top and bottom strips.
• Check that you're using the right pair for each eye.
• Make sure the top strip is actually the top (usually marked with a dot)

Step 5: Try the "clamp" technique

• Apply the bottom strip first, holding it in place.
• Bring the top strip down from above.
• Let magnets find each other naturally—don't force
• Once connected, gently press along the band to secure all magnets

If Nothing Works

Test the magnets:

• Remove both strips from your eyes.
• Hold them near each other (not on your eyes)
• They should snap together with a clear magnetic force.
• If they don't, the magnets may be defective—contact us for replacement

Consider your natural lashes:

• If you have extremely sparse natural lashes, there may not be enough to "sandwich."
• Try applying slightly closer to the lash line, where lashes are denser.
• Or consider magnetic liner style lashes instead

Problem 2: Lashes Feel Uncomfortable or Heavy

Why This Happens

Most common cause: The lash band is sitting on your eyelid skin instead of your lash line.

Other causes:

• Magnets are pinching skin instead of lashing through lashes.
• Lash style is too long/heavy for your eye shape.
• You're not used to the feeling yet (takes a few wears)
• Natural lashes are getting pulled or tangled

How to Fix It

Step 1: Check placement

• Look in the mirror—lash band should sit right at the base of your natural lashes.
• If you can see a band on your eyelid, it's too high.
• Remove and reapply the lower.

Step 2: Ensure proper "sandwich"

• Your natural lashes should be fully between the two strips.
• Not just the tips—full length should be sandwiched
• If natural lashes are sticking out above the top strip, reposition

Step 3: Check for pinching

• Gently lift your eyebrow and look at the lash line.
• Magnets should connect through lashes, not pinch skin.
• If skin is caught between magnets, remove and reapply

Step 4: Consider lash length

• If discomfort persists, you may need a shorter style.
• Try our Natural Length Soft Magnetic Lashes instead of dramatic styles.
• Shorter = lighter = more comfortable

Step 5: Give it time

• The first few wears may feel unusual even when applied correctly.
• Most customers report full comfort by the 3rd wear.
• If still uncomfortable after 5+ wears, contact us

Problem 3: Outer or Inner Corner Won't Stay Down

Why This Happens

Outer corner issues:

• Natural lashes are sparse in the outer corners.
• The lash strip is too long for your eye.
• Magnets aren't aligned at the outer edge

Inner corner issues:

• Natural lashes are shortest/sparsest in the inner corner.
• The lash strip is poking into the inner eye area.
• Magnets are misaligned

How to Fix Outer Corner Lifting

Trim the lash (if too long):

• Remove lash from eye.
• Measure against your eyelash—it should end before your natural lashes end.
• Trim 1-2mm from the outer edge if needed
• Never trim from the inner corner (where magnets are concentrated)

Use lash primer:

• Apply lash primer or mascara to natural lashes first.
• Creates a better grip for magnets
• Especially helpful in sparse outer corners

Try the "anchor" technique:

• Apply the outer corner magnet first, and hold for 5 seconds.
• Then apply the rest of the lash.
• This secures the problem area first.

Check alignment:

• Outer corner magnets may be misaligned.
• Look in the mirror while applying to ensure the top and bottom connect

How to Fix Inner Corner Lifting

Check length:

• The inner corner of the lash should start where your natural lashes start.
• If it's starting too far inward, it will poke and lift
• Trim from inner edge if needed (carefully—magnets are closer together here)

Use shorter inner sections:

• Some people apply lashes starting slightly inward from the very inner corner.
• This avoids the sparsest lash area.
• Creates a more comfortable fit

Apply from inner to outer:

• Some find it easier to align the inner corner first.
• Hold the inner corner in place, then work outward.
• Experiment with direction to find what works for you

Problem 4: Magnets Won't Connect or Feel Weak

Why This Happens

Usually, one strip is upside down, reversed, or you're mixing up left/right.

Sometimes, Magnets are dirty or damaged.

Rarely: Actual magnet defect.

How to Fix It

Step 1: Check orientation

• The top strip should have magnets facing DOWN.
• Bottom strip should have magnets facing UP.
• If both face the same direction, they won't connect.
• Look at the lash band—magnets should be visible as small bumps

Step 2: Verify left/right

• Each eye has specific strips.
• Usually marked with "L" and "R" or color-coded
• Make sure you're using the correct pair for each eye

Step 3: Clean magnets thoroughly

• Oil, makeup, and residue weaken the magnetic force.
• Clean with micellar water or alcohol
• Dry completely
• Test by holding strips near each other (not on eyes)—they should snap together.

Step 4: Check for damage

• Look at each magnet—it should be flat, not dented or peeling.
• The band should be intact, not torn.
• If magnets look damaged, contact us for replacement

Problem 5: Lashes Look Crooked or Uneven

Why This Happens

Application technique: Lashes were applied at an angle or without checking symmetry.

Natural lash variation: Your natural lashes may grow at different angles.

Lash band flexibility: Soft magnetic bands conform to your eye, but you need to position them correctly.

How to Fix It

Step 1: Remove and start over

• Don't try to adjust crooked lashes while wearing them.
• Remove completely
• Clean magnets
• Reapply with a fresh start.

Step 2: Use a mirror technique

• Place a mirror on the table, look DOWN into it.
• This gives you the best view of your lash line.
• Easier to see alignment than looking straight ahead

Step 3: Apply in sections

• Start with the center magnets.
• Align those first
• Then work outward to the inner and outer corners.
• This prevents the "crooked" problem

Step 4: Check both eyes before finishing

• Apply one eye, check in the mirror.
• Apply other eye
• Check both eyes together for symmetry.
• Adjust if needed before heading out.

Step 5: Practice the "set and hold"

• Once positioned, hold for 10 seconds.
• This lets magnets fully connect and settle.
• Prevents shifting that causes crookedness

Problem 6: Lashes Are Damaged or Worn Out

Signs It's Time to Replace

Normal wear (after 30-50 uses):

• Magnets feel weaker
• The band is bent or won't lie flat.
• Fibers are shedding
• Lashes look visibly worn.

Premature damage (fixable):

• The band bent from improper storage.
• Magnets are dirty due to a lack of cleaning.
• Fibers tangled from rough handling

How to Extend Lash Life

Clean regularly:

• Wipe magnets after every 3-5 wears.
• Deep clean weekly
• Store in a case when not in use

Store properly:

• Keep in the provided case.
• Don't crush or bend
• Keep away from heat

Handle gently:

• Don't pull on fibers when removing.
• Slide off from the outer corner, don't tug.
• Clean your hands before handling.

Avoid:

• Sleeping in lashes
• Getting them wet
• Using oil-based products near magnets
• Sharing with others

Problem 7: One Eye Works, The Other Doesn't

Why This Happens

Asymmetry is normal. Most people have slight differences between their eyes:

• One eye may have sparser lashes.
• Eye shapes may differ slightly.
• One side may be more sensitive.

Technique variation:

• You might apply differently to each eye.
• The dominant hand affects the application.
• Mirror angle changes what you can see

How to Fix It

Analyze the difference:

• Is it a comfort issue or a hold issue?
• Does one eye have sparser natural lashes?
• Are you applying at different angles?

Adjust for each eye:

• It's okay to apply slightly differently to each eye.
• One eye might need primer, the other doesn't
• One might need trimming, the other doesn't

Practice the difficult eye:

• Most people have a "good eye" and a "difficult eye."
• Spend extra time practicing on the difficult one.
• Try different mirror angles.
• Consider using your non-dominant hand to hold strips for better positioning.

Check for physical differences:

• One eye might have a more hooded lid.
• One might have sparser lashes naturally.
• Adjust expectations—perfect symmetry isn't always possible.

Problem 8: First-Time User Struggles

Why This Happens

Learning curve is real. Most people don't get it perfect on the first try.

Unrealistic expectations: Social media makes it look effortless—it takes practice.

Nervousness: Being close to your eye with foreign objects feels weird at first.

How to Get Past the Learning Curve

Expect imperfection:

• First try: aim for "on and wearable," not "perfect."
• Second try: aim for "pretty good."
• Third try: aim for "confident."
• Fifth try: you'll be wondering why it ever seemed hard

Practice on a weekend:

• Don't try to learn during a rushed weekday morning.
• Practice when you have time and no pressure.
• Take them off and reapply multiple times

Use the resources:

• Watch our video tutorials.
• Read our complete application guide.
• Contact us for personalized help.

Start with easier styles:

• Natural length is easier to apply than dramatic.
• Save the dramatic styles for when you're more confident

Quick Reference: Problem-to-Solution Chart

When to Contact Us

Reach out if:

• You've tried everything, and lashes still won't work.
• Magnets seem defective (no attraction at all)
• You have a reaction or irritation.
• Lashes arrived damaged
• You need personalized application help.

We can:

• Walk you through the application step-by-step.
• Troubleshoot specific issues
• Replace defective products
• Recommend different styles if needed.

Contact: Lashview Eyelashes Support

Prevention: Avoid Problems Before They Start

The pre-application checklist:

• Natural lashes are clean and dry.
• Magnets clean
• Correct strips for each eye
• Good lighting
• Mirror positioned for downward view.
• Not rushing

The maintenance routine:

• Clean magnets every 3-5 wears
• Store in a case when not in use
• Replace every 3-6 months with regular use

The realistic expectations:

• First try won't be perfect.
• The third try will be pretty good.
• The fifth try will be easy.

Frequently Asked Questions

How many times should I try before giving up?

At least 5 times. Most customers report it "clicks" around the 3rd attempt. If you're still struggling after 5-7 tries, contact us—we can help troubleshoot.

Can I use lash glue with magnetic lashes?

No. Magnetic lashes are designed to work only with magnets. Glue will ruin them and defeat the purpose.

Why do my lashes work fine at home but fall off when I'm out?

Movement, temperature changes, or facial oils from touching your face can affect hold. Make sure you don't touch your eyes throughout the day.

Can I wear magnetic lashes if I have no natural lashes?

Unfortunately, no. The sandwich style requires natural lashes to work. Consider magnetic liner style lashes or traditional glue strips instead.

Do magnetic lashes damage natural lashes?

No—when used correctly, they're gentler than glue options. No adhesive means no weakening or pulling of natural lashes.

Why do my lashes feel tighter at the end of the day?

Natural oils and slight magnet weakening can cause this. Remove, clean magnets, and reapply if needed. Or remove at the end of the day as intended.

Can I fix bent magnets?

No. Bent or damaged magnets can't be repaired. Contact us for replacement if the magnets are damaged.

How do I know if it's user error or a defective product?

If you've tried 5+ times with proper technique and cleaning, and magnets still won't hold or feel extremely weak, it may be defective. Contact us, and we'll replace.

Remember: You're Not Alone

Every problem in this guide? We've helped hundreds of customers solve it. Soft magnetic lashes work—they just take a little practice and the right technique.

If you're stuck, reach out. We genuinely want you to succeed with our products. That's why we created this guide, and it's why our support team exists.

Ready to try again?
→ Lashview Soft Magnetic Eyelashes

Need personalized help?
→ Contact our support team

Want to start from the beginning?
→ Read our Complete Guide to Soft Magnetic Eyelashes

Related Reading:

• The Complete Guide to Soft Magnetic Eyelashes
• 5-Minute Morning Makeup: The Working Woman's Routine
• How to Clean and Store Magnetic Eyelashes